Returns & Refunds Policy

Stratton Oakmont UK is a trading division of COLLINGHAMCO LTD, registered in England and Wales. This Returns & Refunds Policy applies to all physical merchandise purchased through stratton-oakmont.online. Digital subscriptions are governed by a separate cancellation policy outlined in Section 8 below. We want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise your right to cancel, you must inform us of your decision by contacting us at: Email: info@strattonoakmontuk.com Phone: +44 7398 170737 Post: COLLINGHAMCO LTD, 21 Fulmar Way, Gateford, Worksop, S81 8UF You must return the goods within 14 days of notifying us of your cancellation. You are responsible for the cost of returning the goods unless the item is faulty or incorrectly sent.

We accept returns for defective or faulty products only. We do not accept returns for change of mind, incorrect size selection, or non-defective items. To be eligible for a return on a defective item, your item must be: • Returned within 30 days of the delivery date • Accompanied by evidence of the defect (photographs and description) • In its original packaging where possible The following items are non-returnable under any circumstances: • Digital products or downloadable content • Personalised or custom-engraved items (unless faulty at point of manufacture) • Items marked as final sale

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with: • Your order number • A description of the issue • Photographs of the defect or incorrect item We will arrange a free return and either send a replacement or issue a full refund including original shipping costs.

To initiate a return: 1. Email info@strattonoakmontuk.com with your order number and reason for return 2. We will respond within 2 business days with a Return Merchandise Authorisation (RMA) number 3. Package your item securely and include the RMA number on the outside of the package 4. Send to: COLLINGHAMCO LTD, 21 Fulmar Way, Gateford, Worksop, S81 8UF We recommend using a tracked service. We cannot be held responsible for items lost in transit on the way back to us.

Once we receive and inspect your returned item, we will notify you by email. If your return is approved: • Refunds will be processed to your original payment method within 5–10 business days • Original shipping charges are non-refundable unless the return is due to our error • You will receive a confirmation email when your refund has been processed If you haven't received a refund within 10 business days, please check with your bank or card provider before contacting us.

We do not offer exchanges. If you have received a defective or faulty item, please follow the returns process outlined in Section 5 to receive a replacement or refund. To purchase a different item, please place a new order through our store at stratton-oakmont.online/merch.

Subscription plans (Cub, Wolf Pack, Alpha Wolf, Apex Founder's Club) are billed monthly and can be cancelled at any time. • Cancellations take effect at the end of the current billing period • No partial refunds are given for unused portions of a subscription month • To cancel, contact us at info@strattonoakmontuk.com or manage your subscription via your account portal • In accordance with UK Consumer Rights Act 2015, if a digital service is not as described, you may be entitled to a partial or full refund — contact us within 30 days of the issue arising

• If the return is due to a defect or our error: we cover all return shipping costs • If the return is a change of mind: you are responsible for return postage • We recommend Royal Mail Tracked or similar — we cannot refund items lost in return transit Free UK shipping applies to original orders over £150. This does not apply to return shipments unless the return is our error.

If you have any questions about this policy, please contact us: Email: info@strattonoakmontuk.com Phone: +44 7398 170737 Post: COLLINGHAMCO LTD, 21 Fulmar Way, Gateford, Worksop, S81 8UF Business hours: Monday–Friday, 9am–5pm GMT We aim to respond to all enquiries within 2 business days.